FAQ's
A: We are a wine by the glass club with a passion for quality Spanish wines from innovative, dynamic wine makers. We are trying to change the way people buy wine from supermarket or shop bought mass produced wines where the quality is reduced, and the money ends up in the pockets of the big business bosses. Instead we source unique, delicious vino direct from the vineyard and deliver to your door making sure the winemaker gets the appreciation they deserve. Our boxes contain 110ml size tubes of different wines for you to taste from the comfort of your home.
A: Other than some stunning wines from that month vineyards you will also receive the story behind the winemakers, inforamtion on the region & tasting notes.
A: It’s completely up to you! You can choose either 4 or 6 tubes.
A: No, we do that for you. Choosing wine can be stressful so we want to take away the endless options and make the experience much more enjoyable by hand selecting your glasses from our chosen vineyard(s). We work with small, independent winemakers that do not produce in mass therefore the wines we supply will be constantly changing.
A: Yes, our ethos is to support small winemakers that use eco-friendly processes & commit to a sustainable future. We aim to promote environmentally friendly drinking and the use of bio dynamic, low intervention, natural, organic, and vegan wines. Not only do we support the independent winemakers by buying directly from them, but we also care about the costs for the customer, that’s why we supply the wines at an affordable price and remove any delivery charges.
A: Yes, Absolutely! Spain has a diverse range of terrain, climates and altitudes making it one of the most interesting places to produce wine. Wine is part of Spain’s history with over 600 varieties and not a single region that doesn’t produce wine. The terrain is varied and rich from lush green valleys and the cool misty climates of the forests producing crisp and aromatic whites to the warm Mediterranean coasts holding a reputation for quality reds. Spain is an unusual country that manages to produce excellent bold, opulent reds, delicate whites and intense, refreshing rose wines and is also recognised for its rich & complex cava, and its fortified Sherry. Spain serves up enough culture to keep the wine buffs satisfied whilst delighting the palates of newcomers to the wine scene with deliciously drinkable vinos.
A: Not currently but we are hoping to be able to stock wines by the bottle in future so that if you like what you try then you can buy by the bottle. Watch this space!
A: We recommend storing the wine in the fridge and drinking within 5 days. We suggest removing red wines from the fridge 30 minutes before drinking if possible.
Billing
A: You can pay by Visa, MasterCard, and PayPal. Enter in the card details which will be validated and processed as part of the secure check out process.
Shipping & Returns
A: Order before Wednesday & we will deliver on Friday that week. If you order after Wednesday then you wil receive the box the following week on Friday.
A: no, that’s on us. we want every bit of the money you pay to go towards the wine, so you get the best bang for your buck
A: We deliver to mainland Spain only. We will be looking to expand in the future but for the moment we want to give the people who inhabit this country the golden opportunity to celebrate what it has to offer. Please email us at hello@rebelwineclub.com if you have any queries or special requests.
A: The courier will leave a slip stating what they will do next. This may be re-attempting the delivery the following day or you can contact them to re-arrange however we do recommend that you choose a day and time when there will be someone over the age of 18 at the delivery address so that you can receive your box promptly.
A: Drop us an email at hello@rebelwineclub.com and let us know waht the issue is & we will look at replacing.
A: You will receive a confirmation email after purchasing but if you do not receive one then do contact us on hello@rebelwineclub.com
A: Contact us on hello@rebelwineclub.com and we will get back to you asap.
A: We recommend that you choose an address where there will be someone over the age of 18 at the delivery address to ensure your wines are received. If your work accepts personal deliveries, then you could get the box sent there. Couriers will leave a slip indicating they will return the next day to try again or you can contact them to re-arrange.
A: No, sorry! Its not safe and we don’t want your box to go missing.
Account Features
A: Yes, you can cancel your subscription anytime after 3 months of subscription. Click on your account profile and scroll down and click subscription settings. You will then have the option to cancel. If you would like to cancel before the 3 months is up then please email us at hello@rebelwineclub.com
A: Yes. Click on your account profile and scroll down and click subscription settings. You will then have the option to pause the subscription.
Gifts
A: Yes you can! Select the subscription tab on the mainpage, select the size box you would like to gift and press subscribe. You will then need to complete the questionnaire for the person who will be drinking the wine. If you already have an account it will default to your delivery address therefore you should add the name and address of the person you are gifting the subscription to. Select the button that shows This is a gift. Next choose the subscription start date, how many shipments you want to to send and enter a gift message to the recipient.
A: You choose between 1 month, 3 months, 6 months or a 12-month subscription.
A:The full amount for the subscription with be debited from your account on the day of purchase.
Yes, just go to the online store and select This is a gift. You can then enter in the details of the person you are sending it to and thir adress along with a message.
